Refunds are issued only for bookings canceled before dispatch of the shipment.

100% refund if canceled more than 12 hours before dispatch time.

80% refund if canceled within 1 minute to 12 hours before dispatch time.

No refund will be provided for:

• No-Show bookings

• Shipments already dispatched

• Cancellations made after cutoff time

Refunds will be processed to the original payment method or as per company process.

Wallet balances (if applicable) cannot be refunded.

In case of service cancellation by Vande Mataram Cargo due to operational issues, customers may choose between:

• Full refund, or

• Rescheduling on the next available service