Use your Consignment Number / LR Number for all communication with Vande Mataram Cargo. This number serves as confirmation of your booking and shipment status.
Carry a copy (digital or printed) of your booking receipt / LR receipt and present it at the counter during parcel submission or pickup.
A valid photo identification is required as proof of identity while submitting or collecting your goods.
By using the online booking or inquiry facility on our website or digital platforms, the customer grants consent to allow us to contact them via SMS, WhatsApp, email, or phone.
Customer details are never shared with third parties as per our Privacy Policy.
By using our cargo services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
Customers must ensure all shipment details provided are accurate.
Goods will be accepted only after verification and proper packaging.
Delivery timelines depend on route, load availability, road conditions, and operational factors.
Vande Mataram Cargo reserves the right to refuse consignments that are unsafe, improperly packed, or prohibited by law.
Customers must report at the cargo counter at least 15 minutes before the scheduled dispatch of goods.
If goods are not submitted on time, they may be treated as NO-SHOW and may be dispatched later or canceled without refund.
Customers under the influence of alcohol, misconducting, or creating safety concerns may be denied service.
At the time of parcel submission or delivery, customers must present:
A valid LR receipt or booking confirmation
A government-issued photo ID
Failure to present valid documents may result in denial of service.
Customers are not allowed to send any items prohibited under Indian law, including but not limited to:
Weapons, inflammables, explosives
Firearms, ammunition
Drugs, narcotics, smuggled goods
Liquor (unless legally permitted)
Hazardous materials
Maximum weight allowed per parcel is subject to operational feasibility.
Excess weight or oversized shipments may be charged as per Vande Mataram Cargo policy.
We are not responsible for damage or loss caused due to:
Poor packaging
Natural wear and tear
Perishable items
Electronic items not declared
Customers are strongly advised to remove valuables such as cash, jewelry, electronics, or fragile items unless properly declared and packed.
If the customer chooses to send such valuables, it is entirely at their own risk.
Vande Mataram Cargo may delay or reschedule services without prior notice due to circumstances beyond our control, including:
Traffic issues
Accidents
Weather conditions
Operational breakdowns
Strikes or regional disturbances
If a delay exceeds the acceptable time frame, we may:
Reschedule the shipment to the next available service at no extra charge, OR
Provide a refund of the cargo booking amount
Refund or reschedule must be requested before dispatch; otherwise, the booking will be treated as NO-SHOW.
| Cancellation Time | Refund Amount |
|---|---|
| Within 1 minute to 12 hours of dispatch time | 80% Refund |
| More than 12 hours before dispatch | 100% Refund |
| After dispatch / No-Show | No Refund |
Important Notes:
Partial cancellations are not allowed.
Cancellation may be done only through the official cancellation process (online or at authorized counters).
Policy is subject to change without prior notice.
No arguments or disputes will be entertained after final decision.
Vande Mataram Cargo may cancel a service due to unavoidable circumstances. In that case, we may:
Reschedule to the next available service without extra charge, OR
Provide a full refund of the booking amount
No further liability will be accepted.
In case of vehicle breakdown:
Refund may be issued on a pro-rata basis depending on distance covered.
No alternate travel or cargo arrangements will be provided.
We are not responsible for failure of cooling, lighting, or other auxiliary equipment.
Pets, live animals, and perishable food items (unless properly packed and declared) are not allowed.
By booking with us, the customer agrees to receive:
Booking details
Delivery notifications
Shipment updates
Service-related communication
via SMS, WhatsApp, and phone calls.
Customers may use up to 10% of wallet balance or full balance (whichever is lower) per booking.
After successful delivery, customers may receive 5% cashback to their wallet.
If a ticket or cargo booking is canceled, wallet balance will not be refunded.
Vande Mataram Travels & Cargo – Udaipur
📍 Address: Near Income Tax Office, G-Block, Sub City Center, Udaipur, Rajasthan
📞 Phone: +91 9414155499 / 8764569571 / 8765569577
📧 Email: vandematramcargoudaipur@gmail.com